Package Booking, Cancellation, and Refund general FAQ

Welcome to our Package Booking, Cancellation, and Refund FAQ page. As Andaman Tour DMC, we want to ensure that your booking experience is smooth, transparent, and stress-free. Below, you’ll find answers to some of the most frequently asked questions regarding booking packages, cancellation policies, and refund processes. If you have further inquiries, don’t hesitate to contact us.

Frequently asked questions

Booking a package with Andaman Tour DMC is easy! Simply browse through our selection of curated tours and packages on our website. Once you’ve found the one you want, click on it to see the details and follow the booking steps. You can book directly online or contact our team to assist with a custom package.

Yes, Andaman Tour DMC specializes in tailor-made experiences. If you have specific travel preferences, dates, or activities in mind, we can customize your package accordingly. Simply reach out to our team, and we will create a personalized itinerary for you.

Once your booking is completed and payment is processed, you will receive: A Booking Confirmation Email with your itinerary, accommodation details, and services included. An Invoice/Receipt of your payment. Contact details for our support team in case you have any questions or need assistance during your trip.

Our cancellation policy varies depending on the package you have booked. However, we generally follow these guidelines: Free Cancellation: You may cancel your booking with a full refund up to 90 days before the start of the tour (specific cancellation period depends on the package). Partial Refund: Cancellations made between 90 and 7 days before the tour start date are eligible for a partial refund (subject to package terms). Non-Refundable: Cancellations made within 7 days of departure are non-refundable. Please refer to the specific terms and conditions provided during your booking for precise details.

es! If you need to change your travel dates, accommodation, or activities, we offer booking modifications based on availability. Please note that modification requests must be made at least X days before your scheduled departure. Modifications may also be subject to additional fees depending on the changes you request. For any changes, please contact us as soon as possible, and we’ll do our best to accommodate your request.

You can cancel your booking by following these steps: Log in to your account on our website (or provide booking details if you booked via email). Go to the "My Bookings" section. Select the booking you want to cancel. Follow the prompts to request cancellation. Alternatively, you can contact our support team at [email/phone number], and we will assist you in processing your cancellation.

If you have an urgent cancellation or modification request, please contact us immediately via phone or email us . We’ll prioritize your request and assist you as quickly as possible.

Unfortunately, we do not provide refunds for unused services that were part of your package, such as missed activities or meals. However, if you encounter issues during your trip or require special accommodations, please contact our team, and we will do our best to assist you.

We believe in transparency. All costs related to your package, including taxes, service charges, and additional fees (e.g., entrance fees, extra services), will be clearly outlined at the time of booking. Any extra charges that may apply, such as optional activities, meals, or transport upgrades, will be communicated to you beforehand.

Refunds are typically processed within 7-14 business days after cancellation approval. The refund will be made to the original payment method used for booking (credit card, bank transfer, etc.).